Delivery Info

 

At The Green Edge we pride ourselves in getting your order to you as quickly as possible which means whenever possible we dispatch the next day Australia Wide*. We use courier services which will provide the fastest and most cost-effective shipping relative to the weight of your order and your location nb Brisbane Metro, Sunshine Coast & Gold Coast are fixed rate, based on postcode – other locations are based on variable weight.


**Chilled/Frozen Products**

Unfortunately we are unable to ship any chilled or frozen lines. Chilled or frozen products are only available for pick-up in store.

 

Order Processing

Processing & packing of your order is usually within 48 hours of receiving your order.  Our courier is then notified for collection of the parcel from our store, or if your order is being sent by Australia Post, we will transport the package to our local Post Office.

A notification will be sent to the email address provided on your order with parcel tracking details when your package is dispatched.

Please note We do not accept any liability for delayed delivery caused by any third party.

 

Shipping Estimates

Metro Brisbane, Sunshine Coast & Gold Coast

  • Ordered Before 9am: Next day delivery
  • Ordered After 9am: delivery within 2 days

QLD Country

  • Approximately 2 - 4 business days

New South Wales

  • Approximately 2 - 5 business days

Victoria

  • Approximately 2 - 5 business days

South Australia

  • Approximately 5 - 6 business days

Western Australia, Northern Territory, Tasmania

  • 7+ business days

 

Other important points

We are ethical and environmentally focused and as such our products are packed and sent with recycled packaging where possible. Most packaging material we use e.g. Boxes and Bubble wrap are reused from orders received from our suppliers.

If something you have ordered is out of stock, we will contact you within 2 business days to offer a replacement or refund for that item. Unfortunately, we are not able to hold backorders.

*Orders containing Chocolates shipping outside Brisbane, Gold Coast & Sunshine Coast areas will not be shipped on Monday, Thursday or Friday and will instead ship on the next closest Tuesday or Wednesday. Orders shipping to Brisbane, Gold Coast & Sunshine Coast areas can only be shipped on Tuesdays, Wednesdays and Thursdays.

Orders will be shipped to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.

We use reputable delivery companies; however, we do not accept any liability for delayed delivery caused by any third party.

Missing or non-delivered parcels need to be reported to admin@greenedgeonline.com.au within 30 days.  Any orders returned to us due to incorrect delivery address will be refunded for any unspoiled product component only. You need to contact us to arrange redelivery within 30 days of dispatch, after which the refund will be processed automatically.